A new open-source project called DeskcommCRM is gaining significant traction on GitHub, positioning itself as a self-hosted, AI-native sales operating system for WhatsApp. The platform integrates human support, chatbots with RAG (Retrieval-Augmented Generation), and order management into a single interface.
DeskcommCRM is designed as an open alternative to commercial platforms like Kommo, Octadesk, and Intercom. It features native AI agents capable of handling customer service, lead qualification, and sales directly within WhatsApp conversations. The system is multi-tenant, allowing businesses to manage multiple client accounts from a single deployment.
The project's core value proposition lies in its ability to unify fragmented sales and support channels. By leveraging WhatsApp's ubiquity and combining it with advanced AI capabilities, DeskcommCRM aims to provide a comprehensive tool for small to medium-sized enterprises that need a powerful CRM without the recurring costs of proprietary SaaS solutions.
The GitHub repository has seen rapid growth, with hundreds of stars added in a single day as developers and business owners explore its potential for automating customer interactions and streamlining sales pipelines.
